FAQ

Where are you located?

We are located in Melbourne, Victoria.We are online based only.

What payment methods do you accept?

You can pay for your order via Credit Card, Paypal or Afterpay.

 
How long will delivery take?

We make every effort to dispatch your order as quickly as possible and thank you in advance for your patience!

We work with some of the best designers and manufactures from all over the world to ensure we provide high quality & unique products. Although we are based in Melbourne, Australia some of our specialty items ship from our partners located around the globe. So, please expect some of your items to be shipped separately  (if you order more than one item) as different warehouses specialise in different areas of manufacturing.
Delivery times vary depending on product/ location, however the average turnaround time is 7-21 days 

Are your products in stock or made to order? The majority of our products are all in stock & dispatched from our Melbourne Warehouse. We do have some Made to Order Products (MTO) in our Home Decor Range. (MTO) products are 2- 3 weeks turnaround time.

 

Do you offer wholesale?

At this stage we are unable to offer wholesale on our products.

Return Details

 

Refund & Exchange Policy

You have 14 days from the date you receive your order to return it to us! If you don't love it as much as you hoped, or you purchased clothing and it doesn't fit you can return it! 
PLEASE NOTE: We will offer  REFUNDS ONLY if your purchase is faulty. If you simply change your mind or you ordered a product from our made to order range you will be issued with store credit.
 
 Here is the important stuff (from T+C's)
  • All postage costs must be covered by the customer, unless faulty. If you received a faulty product or the wrong item, please email us at sales@theessentaillivingwarehouse.com.au so we can make it right.
  • Returns are processed for the same amount as they were purchased.
  • Store credits are issued as a Gift Card and are valid for 2 years.
  • The Essential Living Warehouse is not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, ( please allow 3-5 business days from when we receive it back) we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed within 10 business days.

Please note that if items from an order are returned in accordance with our returns policy and have been purchased via AfterPay, there will be a 6% processing fee deducted from the total refund amount.

 

Returns Address

Please Include your ( Name - Order Number- Reason for return) .

The return Address is PO Box 73, Shop 7, 534-542 Mt Dandenong Road Kilsyth Victoria 3137